RingCentral & Avaya!

10/08/2019 3:25 PM By cfridrich - Comment(s)
RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

AI in the Contact Center

05/31/2019 2:34 PM By cfridrich - Comment(s)

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.


A few years ago, Walker and ...

Two Hosted PBXs Customers Love

05/22/2019 9:03 AM By cfridrich - Comment(s)

By John Malone, president and CEO, Eastern Management Group

Hosted PBX providers are just waiting to sell new systems to business customers. Some of these vendors are exceptional, others acceptable, and more than a handful are no better than just OK. Ferreting out the best is a whole lot easier ...

Tags