NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.
Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.
Speakap. The branded communication platform your frontline employees love to use. Every company faces the challenge of communicating with their employees quickly and effectively, privately and securely. Speakap helps you solve that problem. Contact Cloud 9 to learn more
New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.
The key to customer satisfaction is human connection. Everyone calling your business wants (and deserves!) fast, responsive, and personalized human service. Contact Cloud 9 Advisers for help with live answer virtual receptionist and chat services from Ruby.
You may be able to get all the bandwidth you need from one provider, on one circuit, but that introduces a huge risk of network outages. Fiber is great, but it’s not invincible! Being single-threaded puts you just one backhoe mishap or transformer explosion away from extended, expensive downtime.
An ESG survey of 600 senior IT decision makers showing that 76% of respondents had already deployed multi-cloud environments, and as many as 67% were already using SaaS-delivered business applications. How do you keep it secure?
Enterprise WAN and security doesn’t have to devolve into an impossible game of Whac-a-Mole. SASE services can help. Strategically framed and tactically applied, they can restore a sense of order. Contact Cloud 9 to learn more about Open Systems.
Traditional firewall security simply can’t keep up with the challenges created by new network paradigms. As a result, when discussing netwrok security with enterprises today, there are three reoccurring themes: visibility, scalability, and convergence.
Allgress Business Risk Intelligence solutions converge disparate risk silos across global enterprise networks and automate governance, risk and compliance (GRC) management processes. Contact Cloud 9 to learn more
With technology becoming mission-critical, IT teams are struggling to keep up with the adoption and innovation of the latest security best practices, leaving their assets vulnerable to cybercriminals. Cloud 9 can help.
While a lot of our clients’ attention is focused on our unique Automated Cyber Risk Management solution, powered by CyberCompass, we also assist our forward-thinking clients to achieve Zero Trust Security through the adoption of our ‘Evolving Trust’ Framework.
With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.
Many businesses today are data dependent and are thinking about how to make sure their data, and the software that runs it, is guaranteed to be available. They are worried about how to make sure it’s there, when and where it needs to be. Every day of the year. Even when something goes wrong.