Supplier Spotlight: NICE InContact

02/26/2020 10:07 AM By cfridrich - Comment(s)
NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.

Supplier Spotlight: Genesys

02/24/2020 12:01 PM By cfridrich - Comment(s)
Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By cfridrich - Comment(s)
Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: Speakap

02/21/2020 2:13 PM By cfridrich - Comment(s)
Speakap. The branded communication platform your frontline employees love to use. Every company faces the challenge of communicating with their employees quickly and effectively, privately and securely. Speakap helps you solve that problem. Contact Cloud 9 to learn more

Supplier Spotlight: Defendry

02/19/2020 6:36 PM By cfridrich - Comment(s)
New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.

Supplier Spotlight: Ruby Receptionists, Inc.

02/19/2020 4:17 PM By cfridrich - Comment(s)
The key to customer satisfaction is human connection. Everyone calling your business wants (and deserves!) fast, responsive, and personalized human service. Contact Cloud 9 Advisers for help with live answer virtual receptionist and chat services from Ruby.

Supplier Spotlight: Vigilant Technology Solutions

02/19/2020 12:13 PM By cfridrich - Comment(s)
Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!

Supplier Spotlight: Vigilant

02/19/2020 12:11 PM By cfridrich - Comment(s)
Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!

Supplier Spotlight: ECESSA

02/12/2020 1:42 PM By cfridrich - Comment(s)
You may be able to get all the bandwidth you need from one provider, on one circuit, but that introduces a huge risk of network outages. Fiber is great, but it’s not invincible! Being single-threaded puts you just one backhoe mishap or transformer explosion away from extended, expensive downtime.

Supplier Spotlight: Aryaka

02/12/2020 12:20 PM By cfridrich - Comment(s)
Today, most organizations are concluding that SD-WAN is the best way to add the controls necessary for the digital age. But, do you build your own SD-WAN or buy it as a managed service?

Farm Fresh Technology!

02/11/2020 11:44 AM By cfridrich - Comment(s)
Cloud 9 Advisers provides the perfect balance of nutrients and recommended daily vitamins your growing company needs.

Supplier Spotlight: CloudGenix

02/11/2020 9:45 AM By cfridrich - Comment(s)
An ESG survey of 600 senior IT decision makers showing that 76% of respondents had already deployed multi-cloud environments, and as many as 67% were already using SaaS-delivered business applications. How do you keep it secure?

Supplier Spotlight: Open Systems

02/10/2020 5:07 PM By cfridrich - Comment(s)
Enterprise WAN and security doesn’t have to devolve into an impossible game of Whac-a-Mole. SASE services can help. Strategically framed and tactically applied, they can restore a sense of order. Contact Cloud 9 to learn more about Open Systems.

Supplier Spotlight: CATO Networks

02/10/2020 4:11 PM By cfridrich - Comment(s)
Traditional firewall security simply can’t keep up with the challenges created by new network paradigms. As a result, when discussing netwrok security with enterprises today, there are three reoccurring themes: visibility, scalability, and convergence.

Supplier Spotlight: Allgress

02/05/2020 6:19 PM By cfridrich - Comment(s)
Allgress Business Risk Intelligence solutions converge disparate risk silos across global enterprise networks and automate governance, risk and compliance (GRC) management processes. Contact Cloud 9 to learn more

Supplier Spotlight: Nitel

02/04/2020 12:06 PM By cfridrich - Comment(s)
With technology becoming mission-critical, IT teams are struggling to keep up with the adoption and innovation of the latest security best practices, leaving their assets vulnerable to cybercriminals. Cloud 9 can help.

Supplier Spotlight: RSI

02/03/2020 10:29 AM By cfridrich - Comment(s)
While a lot of our clients’ attention is focused on our unique Automated Cyber Risk Management solution, powered by CyberCompass, we also assist our forward-thinking clients to achieve Zero Trust Security through the adoption of our ‘Evolving Trust’ Framework.

Supplier Spotlight: Talkdesk

01/24/2020 3:20 PM By cfridrich - Comment(s)
With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

Supplier Spotlight: Sky Data Vault

01/23/2020 2:50 PM By cfridrich - Comment(s)
Many businesses today are data dependent and are thinking about how to make sure their data, and the software that runs it, is guaranteed to be available. They are worried about how to make sure it’s there, when and where it needs to be. Every day of the year. Even when something goes wrong.
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