Supplier Spotlight: RapidScale

04/16/2020 6:00 PM By cfridrich - Comment(s)
Technology started allowing us to work remotely in the early 2000s. originally allowing people to connect to corporate networks from home to access email, file servers or other systems. A lot has changed, for the better.

Supplier Spotlight: Nextiva

04/14/2020 11:04 AM By cfridrich - Comment(s)
Many organizations have shifted their tools and systems for remote teams for the first time due to the COVID-19 pandemic. For employees and employers, this is a major adjustment. Now is the time to optimize the rushed solutions set in place. Cloud 9 is here to help.

Supplier Spotlight: 8x8

04/09/2020 6:20 PM By cfridrich - Comment(s)
Let’s face it, working from home is here to stay. And if you want your business to succeed, now is the ideal time to optimize your temporary remote practices that might be "good enough" now into something that you can scale and continue indefinitely as a team.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By cfridrich - Comment(s)
Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: CloudGenix

02/11/2020 9:45 AM By cfridrich - Comment(s)
An ESG survey of 600 senior IT decision makers showing that 76% of respondents had already deployed multi-cloud environments, and as many as 67% were already using SaaS-delivered business applications. How do you keep it secure?

Supplier Spotlight: Open Systems

02/10/2020 5:07 PM By cfridrich - Comment(s)
Enterprise WAN and security doesn’t have to devolve into an impossible game of Whac-a-Mole. SASE services can help. Strategically framed and tactically applied, they can restore a sense of order. Contact Cloud 9 to learn more about Open Systems.

Two Hosted PBXs Customers Love

05/22/2019 9:03 AM By cfridrich - Comment(s)

By John Malone, president and CEO, Eastern Management Group

Hosted PBX providers are just waiting to sell new systems to business customers. Some of these vendors are exceptional, others acceptable, and more than a handful are no better than just OK. Ferreting out the best is a whole lot easier ...

7 things you can hire a hacker to do

05/05/2019 8:50 PM By cfridrich - Comment(s)
From Business Insider, Laura McCamy, 7 things you can hire a hacker to do and how much it will cost

Do I Really Need a Contact Center Solution?

08/24/2018 6:02 PM By cfridrich - Comment(s)
What image pops into your head when you hear “Call Center”… perhaps a large room packed with happy twenty-somethings donning headsets smashed together shoulder-to-shoulder in tiny cubicles?

Cyber Security - What is the cost?

07/23/2018 1:50 PM By cfridrich - Comment(s)
what is the real cost of a cybersecurity breach? Are you too small to worry about these things? Are you willing to bet your business on your Firewall and the IT group managing it?

SDWAN: call survivability

02/20/2018 7:35 PM By cfridrich - Comment(s)
SDWAN (I know there is supposed to be a hyphen in there (SD-WAN) but for everyone's sake can we all just drop that from now on?)

what is it? why do I need?

Software Defined Wide Area Network is a subset of SDN-Software Defined Networking (look it up). SDWAN is a lot of wonderful things and from my exp...

Tags