Supplier Spotlight: Dialpad

04/10/2020 7:18 AM By cfridrich - Comment(s)
Work from anywhere with Dialpad. A modern phone system, for a modern workforce, born in the cloud. Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Supplier Spotlight: Defendry

02/19/2020 6:36 PM By cfridrich - Comment(s)
New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.

Supplier Spotlight: Talkdesk

01/24/2020 3:20 PM By cfridrich - Comment(s)
With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

AI in the Contact Center

05/31/2019 2:34 PM By cfridrich - Comment(s)

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.


A few years ago, Walker and ...

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