WFH: The New Normal

03/19/2020 5:00 PM By cfridrich - Comment(s)
Business continuity is important during these weird times. Enabling work-from-home (WFH) technologies for staff will be important. There are many offering free tools and solutions with extended free trials. But it is still important to evaluate your options, even if only temporary.

Supplier Spotlight: CallTower

03/11/2020 8:10 AM By cfridrich - Comment(s)
Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

Supplier Spotlight: RingCentral

03/10/2020 9:07 AM By cfridrich - Comment(s)
FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

Supplier Spotlight: Verint

02/27/2020 9:35 PM By cfridrich - Comment(s)
In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By cfridrich - Comment(s)
Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: Vigilant

02/19/2020 12:11 PM By cfridrich - Comment(s)
Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!

Supplier Spotlight: Aryaka

02/12/2020 12:20 PM By cfridrich - Comment(s)
Today, most organizations are concluding that SD-WAN is the best way to add the controls necessary for the digital age. But, do you build your own SD-WAN or buy it as a managed service?

Supplier Spotlight: Talkdesk

01/24/2020 3:20 PM By cfridrich - Comment(s)
With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

Multi-Cloud Strategy

10/07/2019 9:33 AM By cfridrich - Comment(s)
From the great minds at CIO.com. Multi-Cloud Strategy: Pros, cons and tips. Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Read more for expert Pros, Cons, and Tips

3 Reasons for Hybrid Cloud

06/18/2019 12:33 PM By cfridrich - Comment(s)
Businesses are moving to the cloud at breakneck speed; communications, applications, backups, disaster recovery, compute, storage... you name it. Some businesses dive in, head first. While others have more of a "healthy-skepticism". In either case, most businesses use the public cloud for ...

Biggest Public Cloud Providers

06/05/2019 12:34 PM By cfridrich - Comment(s)

By Jeffrey Burt, Channel Partners

Amazon Web Services continues to dominate a global cloud-infrastructure services industry that hit almost $70 billion last year, grabbing a market share equivalent to that of the next four public cloud providers combined.


New numbers from Synergy Research Group s...

Benefits of CCaaS for any business

01/14/2019 11:04 AM By cfridrich - Comment(s)

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

Cyber Security - What is the cost?

07/23/2018 1:50 PM By cfridrich - Comment(s)
what is the real cost of a cybersecurity breach? Are you too small to worry about these things? Are you willing to bet your business on your Firewall and the IT group managing it?

SDWAN: call survivability

02/20/2018 7:35 PM By cfridrich - Comment(s)
SDWAN (I know there is supposed to be a hyphen in there (SD-WAN) but for everyone's sake can we all just drop that from now on?)

what is it? why do I need?

Software Defined Wide Area Network is a subset of SDN-Software Defined Networking (look it up). SDWAN is a lot of wonderful things and from my exp...

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