Engagement Dilemma

04/08/2021 11:59 AM By cfridrich - Comment(s)
Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

Silos Hinder Engagement

02/08/2021 2:29 PM By cfridrich - Comment(s)
Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

Benefits of CCaaS for any business

01/14/2019 11:04 AM By cfridrich - Comment(s)

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

How Can UCaaS Improve Customer Service?

01/11/2019 10:20 AM By cfridrich - Comment(s)

Contacting your customer service department doesn't have to be an experience your customers dread.

With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...

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