Control Costs (revisited)

02/18/2021 3:03 PM By cfridrich - Comment(s)
We are now almost one-year into this ridiculous pandemic. There is certainly the smell of rebound in the air. As talks of rebooting and restarting take root, executives are already feeling the pressure to optimize, reinvest, and continue to reduce costs to help keep their companies moving forward.

Silos Hinder Engagement

02/08/2021 2:29 PM By cfridrich - Comment(s)
Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

Supplier Spotlight: Genesys

02/24/2020 12:01 PM By cfridrich - Comment(s)
Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.

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