SaaS fears justified?

08/15/2019 1:35 PM By cfridrich - Comment(s)

Posted by Aaron Kaffen  
Software-as-a-service (SaaS) business applications have clear advantages. They have great pricing. They are convenient and easy to manage. You get cutting edge technology. However, to get them implemented we have to overcome a very valid...

What to look for...

04/12/2019 2:08 PM By cfridrich - Comment(s)

You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM, CX – and more. And here is another acronym to throw at you: CCaaS, which stands for Contact Center as a Service. It’s another fancy term for Cloud or Hosted Contact Center. But the important question here is how do you know what ...

Tags