Supplier Spotlight: Nextiva

04/14/2020 11:04 AM By cfridrich - Comment(s)
Many organizations have shifted their tools and systems for remote teams for the first time due to the COVID-19 pandemic. For employees and employers, this is a major adjustment. Now is the time to optimize the rushed solutions set in place. Cloud 9 is here to help.

Supplier Spotlight: Dialpad

04/10/2020 7:18 AM By cfridrich - Comment(s)
Work from anywhere with Dialpad. A modern phone system, for a modern workforce, born in the cloud. Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

Supplier Spotlight: GoTo / Jive

04/09/2020 7:55 PM By cfridrich - Comment(s)
To say things have dramatically changed over the past few weeks in the face of COVID-19 is a tremendous understatement. The promise of a remote workforce has been building steam for quite some time – but seemingly overnight, nearly everyone has been forced to accept remote work as their new normal.

Supplier Spotlight: 8x8

04/09/2020 6:20 PM By cfridrich - Comment(s)
Let’s face it, working from home is here to stay. And if you want your business to succeed, now is the ideal time to optimize your temporary remote practices that might be "good enough" now into something that you can scale and continue indefinitely as a team.

Supplier Spotlight: CallTower

03/11/2020 8:10 AM By cfridrich - Comment(s)
Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

Supplier Spotlight: RingCentral

03/10/2020 9:07 AM By cfridrich - Comment(s)
FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

UCaaS in 2020

01/22/2020 4:43 PM By cfridrich - Comment(s)
We don't have a crystal ball, but we do have great predictions from industry leaders in the UC/CC space from our friends at Channel Partners

RingCentral & Avaya!

10/08/2019 3:25 PM By cfridrich - Comment(s)
RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

Two Hosted PBXs Customers Love

05/22/2019 9:03 AM By cfridrich - Comment(s)

By John Malone, president and CEO, Eastern Management Group

Hosted PBX providers are just waiting to sell new systems to business customers. Some of these vendors are exceptional, others acceptable, and more than a handful are no better than just OK. Ferreting out the best is a whole lot easier ...

Top UCaaS Providers

03/27/2019 5:07 PM By cfridrich - Comment(s)
A top 20 list of 2019 UCaaS Providers to watch out for provided by Channel Partners and written by Edward Gately.

Hosted PBX Advantages

01/21/2019 12:14 PM By cfridrich - Comment(s)

There are a number of key advantages to using a Hosted PBX versus purchasing an on-premise office telephone system and using traditional telephone services. Whether you are seeking a hosted VoIP system, a Unified Communications (UC) solution, or a team collaboration app, today's cloud technologies o...

Benefits of CCaaS for any business

01/14/2019 11:04 AM By cfridrich - Comment(s)

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

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