Privacy Policy

1. Introduction

Cloud 9 Advisers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information as a client of Cloud 9. We operate using modern cloud-based communications systems. The very same that we often recommend to our clients. These systems allow business SMS/MMS texting among other forms of communication. As a client you automatically opt-in to receive text messages. Such communication is critical and important to the fulfillment of our services to our clients. By texting us first (inbound SMS) you likewise opt-in to receive texts from Cloud 9. 

2. Information We Collect

We may collect and store the following types of information:

2.1 Personal Information

• Name

• Email addresses

• Phone numbers

• Addresses

• Company name and job title

2.2 Usage Data

• Call logs (e.g., date, time, duration, participants)

• Voicemail recordings

• Text messages and chat logs (including SMS/MMS)

• Usage statistics (e.g., feature utilization, system performance)

2.3 Technical Data

• IP address

• Browser type and version

• Device information

• Operating system

• Network and connection information

• Additional technical information required to fulfill our services

3. How We Use Your Information

We use the collected information for various purposes, including:

• Fulfillment of our services to you

• Communicating dates, events, milestones, and other relevant project information

• Processing transactions and billing

• Communicating with you about your account and services

• Improving our services and developing new features

• Ensuring security and preventing fraud

• Complying with legal obligations

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis).

• Business Partners: Companies we partner with to offer additional services.

• Legal Authorities: Law enforcement or regulatory agencies when required by law.

Note: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.

• Rectification: The right to request that we correct any information you believe is inaccurate.

• Erasure: The right to request that we delete your personal data under certain conditions.

• Restriction: The right to request that we restrict the processing of your personal data.

• Objection: The right to object to our processing of your personal data.

• Portability: The right to request that we transfer the data we have collected to another organization, or directly to you.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. SMS/MMS Texting and Opt-In Information

By opting in to receive SMS/MMS messages from us, you consent to the collection and use of your mobile number for transactional and conversational purposes only. We do not use SMS/MMS messaging for marketing or promotional purposes.

• Opt-In: As a client you are automatically opted-in as a requirement of our services to you. Others may opt-in to receive SMS/MMS messages by simply initiating a SMS text to any member of Cloud 9 Advisers first.

• Opt-Out: You can opt-out at any time by replying "STOP" to any message you receive from us.

Your mobile information and consent data will not be shared with any third parties.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: consulting@Cloud9Advisers.com