Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

It might seem obvious, but the question of on-premise vs. cloud still comes up all the time. With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds.

RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...

By John Malone, president and CEO, Eastern Management Group