Technology Sourcing Experts

7 things you can hire a hacker to do

05/05/2019 8:50 PM By Chuck F - Comment(s)

From Business Insider, Laura McCamy, 7 things you can hire a hacker to do and how much it will cost

Mitel buying Avaya?

05/01/2019 9:28 AM By Chuck F - Comment(s)

Mitel is proposing a UCaaS team-up of epic proportions (see the original article on Channel Partners)

Mitel has offered up to about $2.4 billion to merge with Avaya Holdings, the Wall Street Journal reported. That would be $20 or $22 per Avaya share, according to people familiar with the matter. The ...

What to look for...

04/12/2019 2:08 PM By Chuck F - Comment(s)

You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM, CX – and more. And here is another acronym to throw at you: CCaaS, which stands for Contact Center as a Service. It’s another fancy term for Cloud or Hosted Contact Center. But the important question here is how do you know what ...

Top UCaaS Providers

03/27/2019 5:07 PM By Chuck F - Comment(s)

A top 20 list of 2019 UCaaS Providers to watch out for provided by Channel Partners and written by Edward Gately.

Contact Center, what to look for

03/07/2019 12:07 PM By Chuck F - Comment(s)

You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM – and more. But how do you know what to look for in a hosted contact center solution? And here is another acronym to throw at you: CCaaS, or Contact Center as a Service. We understand the alphabet soup can be overwhelming. Let us ...

Hosted PBX Advantages

01/21/2019 12:14 PM By Chuck F - Comment(s)

There are a number of key advantages to using a Hosted PBX versus purchasing an on-premise office telephone system and using traditional telephone services. Whether you are seeking a hosted VoIP system, a Unified Communications (UC) solution, or a team collaboration app, today's cloud technologies o...

Benefits of CCaaS for any business

01/14/2019 11:04 AM By Chuck F - Comment(s)

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

How Can UCaaS Improve Customer Service?

01/11/2019 10:20 AM By Chuck F - Comment(s)

Contacting your customer service department doesn't have to be an experience your customers dread.

With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...

FCC Investigates Widespread CenturyLink Outage

01/09/2019 3:29 PM By Chuck F - Comment(s)

CenturyLink says it’s in contact with the Federal Communications Commission (FCC) and will cooperate with its investigation into the telco’s nationwide outage that major services for numerous consumers across the country - outage included VoIP, IP, transport, and even 911 services.

see the arti...

5 things keeping Chief Information Security Officers (CISO) up at night...

01/09/2019 9:20 AM By Chuck F - Comment(s)

Survey says!

1. The building comes alive (IoT)

2. Cloud gives cover for bad actors

3. Supply chains deliver the good, bad, and ugly

4. Professional Services and 3rd-party weak links

5. Data growth and alert fatigue

read more from Pam Baker on Channel Futures .com

Cloud adoption

11/29/2018 5:20 PM By Chuck F - Comment(s)

Cloud adoption can be hard for some. One major challenge is Connectivity. It can be quite unpredictable - a nationwide survey sites an average of 3.5 hours/month of downtime per ISP (and yes, that includes fiber!). Also, while the connection is actually up, there are an additional 23 hours of "...

SDWAN benefits

11/20/2018 5:37 PM By Chuck F - Comment(s)

Tired of internet outages interrupting your work? SDWAN is the smart technology that turns low-cost connections into a single, bulletproof network. We break down the top three benefits for small businesses: guaranteed uptime, fiber-like speed, and total flexibility.

SDWAN is hot!

11/12/2018 2:51 PM By Chuck F - Comment(s)

Tired of network downtime and high costs? We break down the top 12 reasons small and mid-sized businesses are choosing SDWAN. Discover how this smart technology uses low-cost internet to create one single, bulletproof network—guaranteeing uptime and performance.

CyberSecurity Basics

09/29/2018 12:27 PM By Chuck F - Comment(s)

The following is a quick, simple list of must-dos to help businesses of all sizes protect themselves against cyber threats.

Vulnerability Scanning

Doesn’t actually fix anything, but...
Shows “bad spots’”
Good services will show a plan of remediation
If subject to compliance (HIPPA, PCI, etc) recurr...

Do I Really Need a Contact Center Solution?

08/24/2018 6:02 PM By Chuck F - Comment(s)

What image pops into your head when you hear “Call Center”… perhaps a large room packed with happy twenty-somethings donning headsets smashed together shoulder-to-shoulder in tiny cubicles?

Cloud Migration

08/09/2018 5:55 PM By Chuck F - Comment(s)

No matter where you are on your cloud journey, it’s essential you have a cloud migration strategy to guide you. The decisions you make and the steps you take to adopt cloud services can have important implications for your business for years to come — and mistakes can be costly. That’s why it’s vita...

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