61,000 lights upgraded to LEDs and IoT-based remote controls in a $35 million upgrade of Cleveland's Smart, Safe CLE initiative.

It probably goes without saying, but China is a major risk for most US business and certainly anyone conduction any sort of business online. Read more and contact Cloud 9 to learn ways to protect your digital assets

From the great minds at CIO.com. Multi-Cloud Strategy: Pros, cons and tips. Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Read more for expert Pros, Cons, and Tips

By Lucas Mearian of InsiderPRO. See the full story here. 

Total control and dominance of your network; moo-hoo ha-ah!

Slack kickstarted the "business chat" market five years ago. Today, other options might be better suited for some companies. Here’s a look at seven Slack rivals, from big players like Microsoft Teams and Google Hangouts to other lesser-knowns.

Hybrid Cloud is the pragmatic reality. We detail 3 strategic drivers: ultimate flexibility, dramatic cost reduction (especially egress fees), and improved IT efficiency—freeing up key resources for core business initiatives.

By Jeffrey Burt, Channel Partners

Amazon Web Services continues to dominate a global cloud-infrastructure services industry that hit almost $70 billion last year, grabbing a market share equivalent to that of the next four public cloud providers combined.

New numbers from Synergy Research Group s...

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...

There's a lot you need to know first.

In the Microsoft ecosystem, things can get a bit confusing: Microsoft 365 Business vs. Microsoft Office 365, Security, Device Management; Essentials, Premium, ProPlus; E1, E3, E5; Lync, Skype for Business (SfB), Teams; Phone System, Audio Confe...

By John Malone, president and CEO, Eastern Management Group

From Business Insider, Laura McCamy, 7 things you can hire a hacker to do and how much it will cost

You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM, CX – and more. And here is another acronym to throw at you: CCaaS, which stands for Contact Center as a Service. It’s another fancy term for Cloud or Hosted Contact Center. But the important question here is how do you know what ...