Gartner makes the claim that the shift to SASE will make obsolete existing networking and security models.

There’s a buzz in the industry about a new type of product that promises to change the way we secure and network our organizations. It is called the Secure Access Service Edge (SASE). It was fir...

By Lucas Mearian of InsiderPRO. See the full story here. 

Total control and dominance of your network; moo-hoo ha-ah!

By Jeffrey Burt, Channel Partners

Amazon Web Services continues to dominate a global cloud-infrastructure services industry that hit almost $70 billion last year, grabbing a market share equivalent to that of the next four public cloud providers combined.

New numbers from Synergy Research Group s...

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...

There's a lot you need to know first.

In the Microsoft ecosystem, things can get a bit confusing: Microsoft 365 Business vs. Microsoft Office 365, Security, Device Management; Essentials, Premium, ProPlus; E1, E3, E5; Lync, Skype for Business (SfB), Teams; Phone System, Audio Confe...

By John Malone, president and CEO, Eastern Management Group

You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM, CX – and more. And here is another acronym to throw at you: CCaaS, which stands for Contact Center as a Service. It’s another fancy term for Cloud or Hosted Contact Center. But the important question here is how do you know what ...