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To say things have dramatically changed over the past few weeks in the face of COVID-19 is a tremendous understatement. The promise of a remote workforce has been building steam for quite some time – but seemingly overnight, nearly everyone has been forced to accept remote work as their new normal.

Let’s face it, working from home is here to stay. And if you want your business to succeed, now is the ideal time to optimize your temporary remote practices that might be "good enough" now into something that you can scale and continue indefinitely as a team.

Business continuity is important during these weird times. Enabling work-from-home (WFH) technologies for staff will be important. There are many offering free tools and solutions with extended free trials. But it is still important to evaluate your options, even if only temporary.

Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

With the right call center tools in your hands, grow to be the customer service team other teams envy. In our ever-changing, tech-savvy world, learning how to deploy a call center system with your agents in mind makes a world of difference. Sharpen has many great tools available to make that happen.

NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.

Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.

Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Speakap. The branded communication platform your frontline employees love to use. Every company faces the challenge of communicating with their employees quickly and effectively, privately and securely. Speakap helps you solve that problem. Contact Cloud 9 to learn more

New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.

The key to customer satisfaction is human connection. Everyone calling your business wants (and deserves!) fast, responsive, and personalized human service. Contact Cloud 9 Advisers for help with live answer virtual receptionist and chat services from Ruby.

Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!