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    Supplier Spotlight: Talkdesk

    01/24/2020 3:20 PM By Chuck F - Comment(s)
    With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.
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    AI in the Contact Center

    05/31/2019 2:34 PM By Chuck F - Comment(s)

    By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

    Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.


    A few years ago, Walker and ...

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