AI & IoT makes everything "smart", or at least that's what they tell us. From smart homes to smart cites and smart grids to smart farms. Let's look how to make a "smart-business"
CX is likely the simplest way get started and reap the benefits of AI. Contact Center solutions have had AI in one form or another for some time now - Now, Generative AI brings a whole new perspective and world of possibilities.
For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.
In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.