CX vs. CS

    11/09/2023 12:25 PM By Chuck F - Comment(s)
    Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

    Engagement Dilemma

    04/08/2021 11:59 AM By Chuck F - Comment(s)
    Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

    Silos Hinder Engagement

    02/08/2021 2:29 PM By Chuck F - Comment(s)
    Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

    Benefits of CCaaS for any business

    01/14/2019 11:04 AM By Chuck F - Comment(s)

    First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

    How Can UCaaS Improve Customer Service?

    01/11/2019 10:20 AM By Chuck F - Comment(s)

    Contacting your customer service department doesn't have to be an experience your customers dread.

    With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...

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