First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

Connectivity is the hidden risk in cloud adoption. We examine why unpredictable networks (downtime, jitter, and packet loss) can destroy the ROI of SaaS and UCaaS, and detail the strategic steps small businesses must take to secure a reliable connection strategy.