Contact Center | Cloud 9 Advisers

CX vs. CS

11/09/2023 12:25 PM By Chuck F - Comment(s)

Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

AI+CC=CX

10/27/2023 10:58 AM By Chuck F - Comment(s)

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

next level of CX

10/20/2023 9:32 AM By Chuck F - Comment(s)

Today, “a bad social media review is mightier than the sword.” The contact center is on the front lines of whether your company’s brand is nurtured or damaged by a customer experience (CX).

Call Center Tech: AI

07/24/2023 10:22 AM By Chuck F - Comment(s)

AI plays an important role in the call center It helps to reshape the way with think about helping customers. The impact of AI on customer experience is significant. As AI develops, we can expect to see even more innovative ways to use AI to improve business.

Engagement Dilemma

04/08/2021 11:59 AM By Chuck F - Comment(s)

Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

Silos Hinder Engagement

02/08/2021 2:29 PM By Chuck F - Comment(s)

Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

Supplier Spotlight: Verint

02/27/2020 9:35 PM By Chuck F - Comment(s)

In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

Supplier Spotlight: Sharpen

02/27/2020 6:12 PM By Chuck F - Comment(s)

With the right call center tools in your hands, grow to be the customer service team other teams envy. In our ever-changing, tech-savvy world, learning how to deploy a call center system with your agents in mind makes a world of difference. Sharpen has many great tools available to make that happen.

Supplier Spotlight: NICE InContact

02/26/2020 10:07 AM By Chuck F - Comment(s)

NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.

Supplier Spotlight: Genesys

02/24/2020 12:01 PM By Chuck F - Comment(s)

Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.