Communications Technology Blog

CX vs. CS

11/09/2023 12:25 PM By Chuck F - Comment(s)

Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

AI+CC=CX

10/27/2023 10:58 AM By Chuck F - Comment(s)

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

ZOOM!!!

07/24/2023 10:31 AM By Chuck F - Comment(s)

1. What is Zoom?

2. Why you should choose Zoom?

3. How to get a free trial of Zoom?

4. Why we are the best partner for Zoom, Phone, Meetings, Room, and Webinar?

5. Our company's success story with using Zoom meetings and how it has helped us grow our business

Call Center Tech: AI

07/24/2023 10:22 AM By Chuck F - Comment(s)

AI plays an important role in the call center It helps to reshape the way with think about helping customers. The impact of AI on customer experience is significant. As AI develops, we can expect to see even more innovative ways to use AI to improve business.

POTS going away!

07/23/2021 8:48 AM By Chuck F - Comment(s)

The FCC has issued an order that mandates all copper-based telecommunications infrastructure in the US be replaced with alternative services by August 2, 2022.

Meeting vs. Webinar

05/11/2021 2:06 PM By Chuck F - Comment(s)

Whatever prefix you prefer to add to better describe “Meetings” they’re really all the same. However, there are technical and functional differences between a webinar, a webcast, and a meetings solution. Keep reading!

Engagement Dilemma

04/08/2021 11:59 AM By Chuck F - Comment(s)

Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

IT has too much on their plate

03/18/2021 11:11 AM By Chuck F - Comment(s)

IT already has plenty on their plate as is. Managing the company’s entire Mobility program is a huge ask. Cloud 9 helps busy, understaffed IT get things done. We have a full back-office team of veteran Mobility/IoT experts. We’ve helped clients with 10, 100, and even 10,000+ mobile lines.

More about mobility: The MVNO

03/17/2021 10:47 AM By Chuck F - Comment(s)

More about mobility: managing plans, devices, and data. Just as the iPhone disrupted the entore cell phone market back in 2007, the right MVNO could be what any company managing a corporate mobile plan is looking for.

Maintaining a company's mobile plan can be costly a...

Cutting Costs: Mobility Spend

03/10/2021 10:47 PM By Chuck F - Comment(s)

Company-provided mobile/wireless plans are easy targets for finding significant savings: with or without changing carriers, contracts, or switching SIMs and devices. Data overages make up, on average, more than 35 percent of a business’ mobile bill. Cloud 9 helps companies save big.