A consultant is your partner, not an adversary. They can be the best good luck charm for your contact center and business.

Whatever prefix you prefer to add to better describe “Meetings” they’re really all the same. However, there are technical and functional differences between a webinar, a webcast, and a meetings solution. Keep reading!

It might seem obvious, but the question of on-premise vs. cloud still comes up all the time. With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds.

Many organizations have shifted their tools and systems for remote teams for the first time due to the COVID-19 pandemic. For employees and employers, this is a major adjustment. Now is the time to optimize the rushed solutions set in place. Cloud 9 is here to help.

Work from anywhere with Dialpad. A modern phone system, for a modern workforce, born in the cloud. Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

To say things have dramatically changed over the past few weeks in the face of COVID-19 is a tremendous understatement. The promise of a remote workforce has been building steam for quite some time – but seemingly overnight, nearly everyone has been forced to accept remote work as their new normal.

Let’s face it, working from home is here to stay. And if you want your business to succeed, now is the ideal time to optimize your temporary remote practices that might be "good enough" now into something that you can scale and continue indefinitely as a team.

Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

We don't have a crystal ball, but we do have great predictions from industry leaders in the UC/CC space from our friends at Channel Partners

RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

By John Malone, president and CEO, Eastern Management Group

A top 20 list of 2019 UCaaS Providers to watch out for provided by Channel Partners and written by Edward Gately.

There are a number of key advantages to using a Hosted PBX versus purchasing an on-premise office telephone system and using traditional telephone services. Whether you are seeking a hosted VoIP system, a Unified Communications (UC) solution, or a team collaboration app, today's cloud technologies o...

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

Contacting your customer service department doesn't have to be an experience your customers dread.

With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...