Why do most businesses struggle to scale AI projects? The answer lies in data readiness. AI’s success depends on high-quality, well-structured data. This article explores key challenges, the role of trusted advisors, and how organizations can optimize their data ecosystems for AI-driven success.

AI & IoT makes everything "smart", or at least that's what they tell us. From smart homes to smart cites and smart grids to smart farms. Let's look how to make a "smart-business"

Much of the predicted $1 trillion in cloud spend by 2027 will be because of growing demand in AI.

We all know the bad guys are already using it... does that mean you should too? (spoiler alert: yes)

CX is likely the simplest way get started and reap the benefits of AI. Contact Center solutions have had AI in one form or another for some time now - Now, Generative AI brings a whole new perspective and world of possibilities.

Explore proven business value from AI and a few simple (but not necessarily easy) entry points to get started.

It's out there, it is real, it's not going away, and when applied properly, AI can transform your business. Cloud 9 can help.

Clients need guidance on how to use AI responsibly, yet many organizations are uncertain about where to begin. Cloud 9 can help.

Explore AI, practical applications, and steps to confidently identify the right AI technologies for your evolving needs.

Fast-paced advancements in generative AI will change the core operations of every healthcare organization. AI-driven technology is not just a side project anymore.

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

Today, “a bad social media review is mightier than the sword.” The contact center is on the front lines of whether your company’s brand is nurtured or damaged by a customer experience (CX).

Work from anywhere with Dialpad. A modern phone system, for a modern workforce, born in the cloud. Move your phone system, conferencing and call center to the cloud. Support your modern, mobile workers. Work from anywhere and let Ai make every call a smarter call.

New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.

With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...