omnichannel | Cloud 9 Advisers

Supplier Spotlight: Sharpen

02/27/2020 6:12 PM By Chuck F - Comment(s)

With the right call center tools in your hands, grow to be the customer service team other teams envy. In our ever-changing, tech-savvy world, learning how to deploy a call center system with your agents in mind makes a world of difference. Sharpen has many great tools available to make that happen.

Supplier Spotlight: NICE InContact

02/26/2020 10:07 AM By Chuck F - Comment(s)

NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.

Supplier Spotlight: Genesys

02/24/2020 12:01 PM By Chuck F - Comment(s)

Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By Chuck F - Comment(s)

Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: Sharpen

Supplier Spotlight: NICE InContact

Supplier Spotlight: Genesys

Supplier Spotlight: Five9

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