Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.