Customer Experience | Cloud 9 Advisers

CX vs. CS

11/09/2023 12:25 PM By Chuck F - Comment(s)

Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

AI+CC=CX

10/27/2023 10:58 AM By Chuck F - Comment(s)

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

Engagement Dilemma

04/08/2021 11:59 AM By Chuck F - Comment(s)

Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

Silos Hinder Engagement

02/08/2021 2:29 PM By Chuck F - Comment(s)

Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

CX vs. CS

AI+CC=CX

Engagement Dilemma

Silos Hinder Engagement

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