Cloud 9 Advisers

    CX vs. CS

    11/09/2023 12:25 PM By Chuck F - Comment(s)
    Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.
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    AI+CC=CX

    10/27/2023 10:58 AM By Chuck F - Comment(s)
    For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.
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