AI | Cloud 9 Advisers

GPT and Healthcare

01/22/2024 2:01 PM By Chuck F - Comment(s)

Fast-paced advancements in generative AI will change the core operations of every healthcare organization. AI-driven technology is not just a side project anymore.

AI+CC=CX

10/27/2023 10:58 AM By Chuck F - Comment(s)

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

Healthcare AI

10/25/2023 10:00 AM By Chuck F - Comment(s)

AI and industry partnerships are advancing our health research and helping us create products focused on improving health for billions of people.

next level of CX

10/20/2023 9:32 AM By Chuck F - Comment(s)

Today, “a bad social media review is mightier than the sword.” The contact center is on the front lines of whether your company’s brand is nurtured or damaged by a customer experience (CX).

Supplier Spotlight: Verint

02/27/2020 9:35 PM By Chuck F - Comment(s)

In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

Supplier Spotlight: Sharpen

02/27/2020 6:12 PM By Chuck F - Comment(s)

With the right call center tools in your hands, grow to be the customer service team other teams envy. In our ever-changing, tech-savvy world, learning how to deploy a call center system with your agents in mind makes a world of difference. Sharpen has many great tools available to make that happen.

Supplier Spotlight: NICE InContact

02/26/2020 10:07 AM By Chuck F - Comment(s)

NICE InContact and it's CXone platform is the cloud contact center leader and there's a good reason for it. Contact Cloud 9 Advisers to find out why and see if CXone is right for your call center needs.

Supplier Spotlight: Genesys

02/24/2020 12:01 PM By Chuck F - Comment(s)

Business leaders understand that having happy and loyal advocates is the result of a thriving CX practice. Looking from the outside-in, how do you cultivate an employee experience that creates happy, productive and loyal team members? That’s the $11 billion question.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By Chuck F - Comment(s)

Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: Defendry

02/19/2020 6:36 PM By Chuck F - Comment(s)

New commercial applications are now available that utilize artificial intelligence, machine vision, Internet of Things, and camera-based security technologies to detect and interdict active shooter incidents before they become deadly.