By John Malone, president and CEO, Eastern Management Group

There are a number of key advantages to using a Hosted PBX versus purchasing an on-premise office telephone system and using traditional telephone services. Whether you are seeking a hosted VoIP system, a Unified Communications (UC) solution, or a team collaboration app, today's cloud technologies o...

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...

Contacting your customer service department doesn't have to be an experience your customers dread.

With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...