FCC Investigates Widespread CenturyLink Outage

01/09/2019 3:29 PM By Chuck F - Comment(s)
CenturyLink says it’s in contact with the Federal Communications Commission (FCC) and will cooperate with its investigation into the telco’s nationwide outage that major services for numerous consumers across the country - outage included VoIP, IP, transport, and even 911 services. 
see the arti...

5 things keeping Chief Information Security Officers (CISO) up at night...

01/09/2019 9:20 AM By Chuck F - Comment(s)

Survey says! 

1. The building comes alive (IoT)

2. Cloud gives cover for bad actors

3. Supply chains deliver the good, bad, and ugly

4. Professional Services and 3rd-party weak links

5. Data growth and alert fatigue 

read more from Pam Baker on Channel Futures.com


Cloud adoption

11/29/2018 5:20 PM By Chuck F - Comment(s)
Cloud adoption can be hard for some. One major challenge is Connectivity. It can be quite unpredictable - a nationwide survey sites an average of 3.5 hours/month of downtime per ISP (and yes, that includes fiber!). Also, while the connection is actually up, there are an additional 23 hours of "...

SDWAN benefits

11/20/2018 5:37 PM By Chuck F - Comment(s)

Not all SDWAN solutions are created equal and not all of them can do what is described in the graphic above. Plus, different providers of the same platform may in fact alter the way they delivered the service. It varies from one provider to another. If you think SDWAN makes sense for your ...

SDWAN is hot!

11/12/2018 2:51 PM By Chuck F - Comment(s)


If you are one of them, here are a few major points you should consider. 

SD-WAN:

  • Is integral to a bulletproof cloud and internet connection strategy

  • Replaces high-cost MPLS/private bandwidth with low cost internet connections

  • Responds in real-time to network performance and routes around issues

  • Is ...

CyberSecurity Basics

09/29/2018 12:27 PM By Chuck F - Comment(s)

The following is a quick, simple list of must-dos to help businesses of all sizes protect themselves against cyber threats. 

  • Vulnerability Scanning

    • Doesn’t actually fix anything, but...

    • Shows “bad spots’”

    • Good services will show a plan of remediation

    • If subject to compliance (HIPPA, PCI, etc) recurr...

Do I Really Need a Contact Center Solution?

08/24/2018 6:02 PM By Chuck F - Comment(s)
What image pops into your head when you hear “Call Center”… perhaps a large room packed with happy twenty-somethings donning headsets smashed together shoulder-to-shoulder in tiny cubicles?

Cloud Migration

08/09/2018 5:55 PM By Chuck F - Comment(s)

No matter where you are on your cloud journey, it’s essential you have a cloud migration strategy to guide you. The decisions you make and the steps you take to adopt cloud services can have important implications for your business for years to come — and mistakes can be costly. That’s why it’s vita...

Will the real SDWAN please stand up

08/09/2018 5:54 PM By Chuck F - Comment(s)

Check out how a "real" SDWAN solution should work. Contact Cloud 9 now to learn more about the providers and services available that can actually perform like they should and how does not. There are many types of SDWAN out there in the world. Some good, some not so good, and others that are specific...

Cyber Security - What is the cost?

07/23/2018 1:50 PM By Chuck F - Comment(s)
what is the real cost of a cybersecurity breach? Are you too small to worry about these things? Are you willing to bet your business on your Firewall and the IT group managing it?

SDWAN: call survivability

02/20/2018 7:35 PM By Chuck F - Comment(s)
SDWAN (I know there is supposed to be a hyphen in there (SD-WAN) but for everyone's sake can we all just drop that from now on?)

what is it? why do I need?

Software Defined Wide Area Network is a subset of SDN-Software Defined Networking (look it up). SDWAN is a lot of wonderful things and from my exp...

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