Contacting your customer service department doesn't have to be an experience your customers dread.

With the right communications solution in place, it could even be delightful-for staff and customers. When you install the right unified communications (UC) platform, you can provide a high level of cus...

Survey says! 

1. The building comes alive (IoT)

2. Cloud gives cover for bad actors

3. Supply chains deliver the good, bad, and ugly

4. Professional Services and 3rd-party weak links

5. Data growth and alert fatigue 

read more from Pam Baker on Channel Futures.com

The following is a quick, simple list of must-dos to help businesses of all sizes protect themselves against cyber threats. 

• Vulnerability Scanning

• Doesn’t actually fix anything, but...

• Shows “bad spots’”

• Good services will show a plan of remediation

• If subject to compliance (HIPPA, PCI, etc) recurr...