Total control and dominance of your network; moo-hoo ha-ah!
By Jeffrey Burt, Channel Partners
Amazon Web Services continues to dominate a global cloud-infrastructure services industry that hit almost $70 billion last year, grabbing a market share equivalent to that of the next four public cloud providers combined.
New numbers from Synergy Research Group s...
There's a lot you need to know first.
In the Microsoft ecosystem, things can get a bit confusing: Microsoft 365 Business vs. Microsoft Office 365, Security, Device Management; Essentials, Premium, ProPlus; E1, E3, E5; Lync, Skype for Business (SfB), Teams; Phone System, Audio Confe...
You’ve probably heard all the fancy acronyms – IVR, ACD, WFO, WFM, QM, CX – and more. And here is another acronym to throw at you: CCaaS, which stands for Contact Center as a Service. It’s another fancy term for Cloud or Hosted Contact Center. But the important question here is how do you know what ...
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