Communications Technology Blog

Legit Business Work

03/08/2021 11:57 AM By Chuck F - Comment(s)

How much of your corporate mobile data plan is going to legitimate business-related work? If you have a way to go back and look, good idea to do a quick review of usage and overages. You may be surprised with the results.

Most Expensive Tech

03/08/2021 11:14 AM By Chuck F - Comment(s)

The most expensive tech in any business is the tech that isn't being used! Corporate-owned mobility plans fall victim to this frequently because mobile plans can be so difficult to manage and keep up to date.

Silos Hinder Engagement

02/08/2021 2:29 PM By Chuck F - Comment(s)

Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

Why Hosted?

01/21/2021 1:19 PM By Chuck F - Comment(s)

It might seem obvious, but the question of on-premise vs. cloud still comes up all the time. With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds.

RingCentral & Avaya!

10/08/2019 3:25 PM By Chuck F - Comment(s)

RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

AI in the Contact Center

05/31/2019 2:34 PM By Chuck F - Comment(s)

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...

Two Hosted PBXs Customers Love

05/22/2019 9:03 AM By Chuck F - Comment(s)

By John Malone, president and CEO, Eastern Management Group

Hosted PBX providers are just waiting to sell new systems to business customers. Some of these vendors are exceptional, others acceptable, and more than a handful are no better than just OK. Ferreting out the best is a whole lot easier ...