Cloud9 | Cloud 9 Advisers

WFH: The New Normal

03/19/2020 5:00 PM By Chuck F - Comment(s)

Business continuity is important during these weird times. Enabling work-from-home (WFH) technologies for staff will be important. There are many offering free tools and solutions with extended free trials. But it is still important to evaluate your options, even if only temporary.

Supplier Spotlight: CallTower

03/11/2020 8:10 AM By Chuck F - Comment(s)

Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

Supplier Spotlight: RingCentral

03/10/2020 9:07 AM By Chuck F - Comment(s)

FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

Supplier Spotlight: Verint

02/27/2020 9:35 PM By Chuck F - Comment(s)

In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

Supplier Spotlight: Five9

02/24/2020 9:34 AM By Chuck F - Comment(s)

Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Supplier Spotlight: Vigilant

02/19/2020 12:11 PM By Chuck F - Comment(s)

Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!

Supplier Spotlight: Aryaka

02/12/2020 12:20 PM By Chuck F - Comment(s)

Today, most organizations are concluding that SD-WAN is the best way to add the controls necessary for the digital age. But, do you build your own SD-WAN or buy it as a managed service?

Supplier Spotlight: Talkdesk

01/24/2020 3:20 PM By Chuck F - Comment(s)

With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

Multi-Cloud Strategy

10/07/2019 9:33 AM By Chuck F - Comment(s)

From the great minds at CIO.com. Multi-Cloud Strategy: Pros, cons and tips. Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Read more for expert Pros, Cons, and Tips

DRaaS or Tape?

08/13/2019 10:21 AM By Chuck F - Comment(s)

By Lucas Mearian of InsiderPRO. See the full story here.

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