CX vs. CS

11/09/2023 12:25 PM By cfridrich - Comment(s)
Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.


10/27/2023 10:58 AM By cfridrich - Comment(s)
For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.


07/24/2023 10:31 AM By cfridrich - Comment(s)

1. What is Zoom?

2. Why you should choose Zoom?

3. How to get a free trial of Zoom?

4. Why we are the best partner for Zoom, Phone, Meetings, Room, and Webinar?

5. Our company's success story with using Zoom meetings and how it has helped us grow our business

Call Center Tech: AI

07/24/2023 10:22 AM By cfridrich - Comment(s)
AI plays an important role in the call center It helps to reshape the way with think about helping customers. The impact of AI on customer experience is significant. As AI develops, we can expect to see even more innovative ways to use AI to improve business.

POTS going away!

07/23/2021 8:48 AM By cfridrich - Comment(s)
The FCC has issued an order that mandates all copper-based telecommunications infrastructure in the US be replaced with alternative services by August 2, 2022.

Meeting vs. Webinar

05/11/2021 2:06 PM By cfridrich - Comment(s)
Whatever prefix you prefer to add to better describe “Meetings” they’re really all the same. However, there are technical and functional differences between a webinar, a webcast, and a meetings solution. Keep reading!

Engagement Dilemma

04/08/2021 11:59 AM By cfridrich - Comment(s)
Has a gap formed between resources to meet customer demand and the exploding volume of customer interactions and communication channels?

IT has too much on their plate

03/18/2021 11:11 AM By cfridrich - Comment(s)
IT already has plenty on their plate as is. Managing the company’s entire Mobility program is a huge ask. Cloud 9 helps busy, understaffed IT get things done. We have a full back-office team of veteran Mobility/IoT experts. We’ve helped clients with 10, 100, and even 10,000+ mobile lines.

More about mobility: The MVNO

03/17/2021 10:47 AM By cfridrich - Comment(s)
More about mobility: managing plans, devices, and data. Just as the iPhone disrupted the entore cell phone market back in 2007, the right MVNO could be what any  company managing a corporate mobile plan is looking for. 

Maintaining a company's mobile plan can be costly a...

Cutting Costs: Mobility Spend

03/10/2021 10:47 PM By cfridrich - Comment(s)
Company-provided mobile/wireless plans are easy targets for finding significant savings: with or without changing carriers, contracts, or switching SIMs and devices. Data overages make up, on average, more than 35 percent of a business’ mobile bill. Cloud 9 helps companies save big.

Legit Business Work

03/08/2021 11:57 AM By cfridrich - Comment(s)
How much of your corporate mobile data plan is going to legitimate business-related work? If you have a way to go back and look, good idea to do a quick review of usage and overages. You may be surprised with the results.

Most Expensive Tech

03/08/2021 11:14 AM By cfridrich - Comment(s)
The most expensive tech in any business is the tech that isn't being used! Corporate-owned mobility plans fall victim to this frequently because mobile plans can be so difficult to manage and keep up to date.

Silos Hinder Engagement

02/08/2021 2:29 PM By cfridrich - Comment(s)
Data and departmental silos are a common problem for many companies. Silos lead to missed revenue opportunities and slow response times. Learn how to avoid silos in your organization by implementing enterprise-wide solutions that give everyone access to more data and across all departments.

Why Hosted?

01/21/2021 1:19 PM By cfridrich - Comment(s)
It might seem obvious, but the question of on-premise vs. cloud still comes up all the time. With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds.

RingCentral & Avaya!

10/08/2019 3:25 PM By cfridrich - Comment(s)
RingCentral and Avaya entering into a strategic partnership. RingCentral to be Avaya's exclusive provider of UCaaS solutions!

AI in the Contact Center

05/31/2019 2:34 PM By cfridrich - Comment(s)

By Zeus Kerravala, CIO | MARCH 05, 2019 11:00

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

A few years ago, Walker and ...

Two Hosted PBXs Customers Love

05/22/2019 9:03 AM By cfridrich - Comment(s)

By John Malone, president and CEO, Eastern Management Group

Hosted PBX providers are just waiting to sell new systems to business customers. Some of these vendors are exceptional, others acceptable, and more than a handful are no better than just OK. Ferreting out the best is a whole lot easier ...