How do you make sure they get it? Any Security Awareness Training (SAT) program worth it's salt should have phishing simulation built it. This article breaks down the benefits, from measuring your employees' security awareness to creating a robust culture of security within your organization

In a world where employees are increasingly working from anywhere and on any device, it's more important than ever to have a solution in place that can manage and protect all endpoints at all times.

Customer experience (CX) and customer service (CS) are often used interchangeably, but there is a key difference between the two.

A well orchestrated Security Awareness Training (SAT) program for every single person in your company is perhaps the single most important cybersecurity tool, feature, element, solution, or service one could implement.

For better or worse, these 'features" are now expectations of your customers. TechTarget, experts share their insights on how AI can be used to improve CX and customer service in a variety of ways. Learn how Cloud 9 experts can help.

There is an important and distinct difference between response and remediation. As with many things these days there are plenty of opinions. And like other things along that train of thought, they all stink. Except this one, of course!

AI and industry partnerships are advancing our health research and helping us create products focused on improving health for billions of people.

Today, “a bad social media review is mightier than the sword.” The contact center is on the front lines of whether your company’s brand is nurtured or damaged by a customer experience (CX).

Back in the old days the name of the cybersecurity game was prevention - if you had a strong perimeter, then you're good! That thought process has shifted rather dramatically, because we know they'll get it regardless.

"As companies buy products and services around the world, procurement becomes steadily more complex." The procurement process is changing, and companies and industries need to be prepared. In a new article on Forbes, Peter Bendor-Samuel outlines the key trends that are shaping the future o...

AI plays an important role in the call center It helps to reshape the way with think about helping customers. The impact of AI on customer experience is significant. As AI develops, we can expect to see even more innovative ways to use AI to improve business.

Managed cloud backup services offer many benefits, including: Improved Data Security, Disaster Recovery, Cost-Effective, Scalability, Automation. But which solutions are right for your company?

A cloud-based backup solution offers greater accessibility, scalability, redundancy, security, and cost-effectiveness than a traditional backup solution. Reach out to Cloud 9 Advisers for vendor-neutral, unbiased info and evaluation.

SDWAN optimizes your network. SASE secures your edge. We demystify the two fastest-growing acronyms in networking, clarify their distinct benefits for single and multi-location companies, and explain the components that create a truly unified SASE platform.

Choosing between Google Workspace and Microsoft 365 ultimately depends on your organization's specific needs and priorities. Whatever you do, get pro/expert help from a trusted advisor that can ask the tough questions and get you on the right path and connected with the right managed partner!

The FCC has issued an order that mandates all copper-based telecommunications infrastructure in the US be replaced with alternative services by August 2, 2022.

Most companies only have basic firewall protection, generally hardware-based and maybe a few others may conduct regular scans of their environment. Really no different than your home having a basic lock and maybe a deadbolt.

We made it through that mess! There's a little bit lingering but at least we're over the hump. It does, however, beg the question, what now?