next level of CX

10/20/2023 9:32 AM By cfridrich - Comment(s)
Today, “a bad social media review is mightier than the sword.” The contact center is on the front lines of whether your company’s brand is nurtured or damaged by a customer experience (CX).

The Procurement Process Is Changing

10/09/2023 4:04 PM By cfridrich - Comment(s)

"As companies buy products and services around the world, procurement becomes steadily more complex." The procurement process is changing, and companies and industries need to be prepared. In a new article on Forbes, Peter Bendor-Samuel outlines the key trends that are shaping the future o...

Cloud Backups: The way to go!

06/19/2023 9:58 AM By cfridrich - Comment(s)
A cloud-based backup solution offers greater accessibility, scalability, redundancy, security, and cost-effectiveness than a traditional backup solution. Reach out to Cloud 9 Advisers for vendor-neutral, unbiased info and evaluation.


06/15/2023 9:40 AM By cfridrich - Comment(s)
SDWAN, SASE, cybersecurity, dual-link aggregation... There is so much to try to keep straight. Cloud 9 boils it down in simple terms. Learn more about why these "techs" might be right for your business.

Google or Microsoft?

03/27/2023 11:19 AM By cfridrich - Comment(s)
Choosing between Google Workspace and Microsoft 365 ultimately depends on your organization's specific needs and priorities. Whatever you do, get pro/expert help from a trusted advisor that can ask the tough questions and get you on the right path and connected with the right managed partner!

Mobile Expense Management

07/15/2021 7:23 AM By cfridrich - Comment(s)
Optimize mobile plans based on the device type and usage. Get rid of unused or underutilized lines. Pool data to eliminate overages and roaming charges. Find and apply unknown rate plans, promos, and discounts.


07/13/2021 10:59 AM By cfridrich - Comment(s)
Service providers that offer MDM services provide additional solutions and benefits by eliminating the constant routine and daily activities required to manage corporate mobile devices in-house freeing up time to focus staff on more important things.

Care for some TEA?

03/11/2021 2:03 PM By cfridrich - Comment(s)
How much are those telecom, mobility, and cloud services really costing you? Let's have some TEA and we'll help you find out.

Care for some TEA?

03/11/2021 2:02 PM By cfridrich - Comment(s)
How much are those telecom, mobility, and cloud services really costing you? Let's have some TEA and we'll help you find out.

Mobile Mgmt: In-House vs Outsourcing

03/11/2021 11:52 AM By cfridrich - Comment(s)
Mobility Management services are on the rise as corporate mobile plans and devices become more complex and costly for companies. Should it be outsourced or kept in-house?

Bills Piling up: Tech expenses

03/10/2021 11:05 PM By cfridrich - Comment(s)
Businesses have a rat’s nest of bills ranging from network, phone, mobile, and everything in between. With complex, cryptic, and hard-to-understand bills, businesses wind up spending far too much money each month on unnecessary expenses that can be reduced or, in some cases, eliminated.

Ways to Reduce Mobile Costs

03/10/2021 10:30 PM By cfridrich - Comment(s)
How can you reduce that huge Mobile Carrier bill each month for your business? 

Control employee usage. 

How can you manage and prevent employees from blowing through their data limits? 

There are several clever ways to help companies mange, control, and reduce monthly corporate mobile i...

Information Disparity

02/19/2021 3:26 PM By cfridrich - Comment(s)
Industry noise, marketing fluff, and information disparity explain why a recent poll showing 64% of US-based business decision-makers use third-party consultants and system integrators when buying IT products, services, and solutions.

Control Costs (revisited)

02/18/2021 3:03 PM By cfridrich - Comment(s)
We are now almost one-year into this ridiculous pandemic. There is certainly the smell of rebound in the air. As talks of rebooting and restarting take root, executives are already feeling the pressure to optimize, reinvest, and continue to reduce costs to help keep their companies moving forward.

TechRat Exercise

02/11/2021 11:28 AM By cfridrich - Comment(s)
Reduce costs, consolidate, eliminate redundancies: Technology rationalization is a helpful exercise for any business

Digital Transformation

02/10/2021 4:05 PM By cfridrich - Comment(s)
Companies of all sizes are seeing desirable outcomes from digital transformation efforts. But the path to value starts with defining a strategy for your specific business needs and desired outcomes.

WTH Microsoft?

10/22/2020 2:57 PM By cfridrich - Comment(s)
We're all used to having Windows updates being a complete crap show, but Outlook? Office!? What's going on here?

Controlling Costs

05/05/2020 10:08 PM By cfridrich - Comment(s)
As talks of re-starting the economy take root, executives will begin feeling the pressure to reduce costs to help keep their companies afloat.

Wuhan Virus Phishing Attacks

04/15/2020 7:51 PM By cfridrich - Comment(s)
I just got an e-mail from the WHO asking for a donation to help fight coronavirus. It looked good. It sounded good. It was a fake. Asking for a donation in Bitcoin set off my alarm. We may get sick, but phishing, the art of conning people via email or texts, is as healthy as ever.

WFH: The New Normal

03/19/2020 5:00 PM By cfridrich - Comment(s)
Business continuity is important during these weird times. Enabling work-from-home (WFH) technologies for staff will be important. There are many offering free tools and solutions with extended free trials. But it is still important to evaluate your options, even if only temporary.