Are you thinking about taking advantage of the security, scalability, and stability of a cloud environment but believe it is an “all or nothing” proposition? There are 3 simple, fast, and easy ways ease into the cloud and experience the benefits and value it provides.

IT already has plenty on their plate as is. Managing the company’s entire Mobility program is a huge ask. Cloud 9 helps busy, understaffed IT get things done. We have a full back-office team of veteran Mobility/IoT experts. We’ve helped clients with 10, 100, and even 10,000+ mobile lines.

It's clear many companies have invested, and continue to invest in both fundamental and innovative technologies. Working to integrate back-end infrastructure with front-end digital technologies that will help them better engage their customers.

The most expensive tech in any business is the tech that isn't being used! Corporate-owned mobility plans fall victim to this frequently because mobile plans can be so difficult to manage and keep up to date.

Industry noise, marketing fluff, and information disparity explain why a recent poll showing 64% of US-based business decision-makers use third-party consultants and system integrators when buying IT products, services, and solutions.

It might seem obvious, but the question of on-premise vs. cloud still comes up all the time. With a hosted PBX, introducing a whole new phone system to your company isn’t as scary as it sounds.

Business continuity is important during these weird times. Enabling work-from-home (WFH) technologies for staff will be important. There are many offering free tools and solutions with extended free trials. But it is still important to evaluate your options, even if only temporary.

Microsoft Teams is a perfect fit for many organizations. CallTower is a perfect fit for Microsoft Teams. Contact Cloud 9 to learn more. We are UC industry experts

FINALLY!, there is a way to use a third-party voice solution integrated with Microsoft Teams! RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

In the evolving Experience Economy, 2020 is shaping up to become the year to apply predictive technologies to the customer journey. Organizations must continuously re-calculate the next-best action for each customer, at each moment.

Five9's omnichannel is a seamless flow across all customer touchpoints. The transition is smooth and natural - from social, to chat, to phone - just like a conversation between long-time friends.

Contact Cloud 9 to learn how Vigilant helps avoid catastrophe by giving you full network visibility to see threats 98-days sooner than the industry average!

Today, most organizations are concluding that SD-WAN is the best way to add the controls necessary for the digital age. But, do you build your own SD-WAN or buy it as a managed service?

With 2019 over, it is now time to check the rear-view mirror, reflect on the evolving realities throughout the past year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy.

From the great minds at CIO.com. Multi-Cloud Strategy: Pros, cons and tips. Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Read more for expert Pros, Cons, and Tips

By Lucas Mearian of InsiderPRO. See the full story here. 

By Jeffrey Burt, Channel Partners

Amazon Web Services continues to dominate a global cloud-infrastructure services industry that hit almost $70 billion last year, grabbing a market share equivalent to that of the next four public cloud providers combined.

New numbers from Synergy Research Group s...

First off, CCaaS stands for Contact Center as a Service. As you may know “_____ as a Service” generally refers to a cloud-based or hosted type of solution. One where the core components and heavy lifting are done by the service provider in their datacenters/cloud. And where you and users get the ben...